Privacy Policy – PinStars Casino Ontario
At PinStars Casino Ontario, we prioritize your privacy and are committed to protecting your personal information. We collect only the data necessary to process your registration, verify your identity in compliance with Know Your Customer (KYC) regulations, and ensure the smooth operation of our services.
By creating an account, you acknowledge and agree to our data collection and usage policies outlined below.
Data Collection & Storage
We collect and process the following types of information:
- Account Information – Details provided during registration and profile updates.
- Communication Records – Messages, emails, and support interactions, including chat history.
- Financial Transactions – Deposits, withdrawals, bets, winnings, and bonus usage.
- Responsible Gaming Data – Gambling patterns monitored to support safe gaming practices.
- Third-Party Verification Data – Identity verification, fraud prevention, and credit history from external sources.
- Technical Data – Device type, operating system, browser, and network details.
- Gameplay Information – Betting history, session duration, achievements, and in-game activities.
- Usage Analytics – Page visits, time spent on the platform, browsing behavior, and interaction logs.
- Anonymized Data – De-identified data used for analytics, advertising, and research.
Cookie Policy
We use cookies to enhance user experience, optimize site performance, and facilitate seamless logins.
You can disable cookies through your browser settings; however, this may impact the functionality of certain features.
Unless manually blocked, cookies will be stored and used for website improvements and personalization.
How We Use Your Data
Your personal data is processed for:
✔ Account Management – Ensuring seamless access to your account and platform features.
✔ Service Optimization – Enhancing website functionality and user experience.
✔ Identity Verification – Compliance with legal and regulatory requirements.
✔ Responsible Gaming Initiatives – Identifying gambling concerns and providing support tools.
✔ Security & Fraud Prevention – Detecting unauthorized activities and policy violations.
✔ Marketing & Promotions – Delivering relevant bonuses, tournaments, and special offers.
✔ Regulatory Compliance – Meeting KYC, AML, and gambling law requirements.
✔ Research & Analytics – Understanding user behavior to improve platform features.
Data Sharing & Disclosure
We do not sell your personal data. However, we may share information under the following circumstances:
- Legal Obligations – If required by law, regulators, or government authorities.
- Fraud Prevention & Security – With authorized agencies to detect fraudulent activities.
- Service Enhancements – Providing anonymized data for research, advertising, and statistical analysis.
Your information will never be sold or shared with external organizations for commercial gain.
Your Data Rights
As a user, you have the right to:
- Access and review your personal data.
- Request corrections to inaccurate information.
- Restrict or opt out of data processing (where legally permitted).
- Request data deletion, subject to regulatory obligations.
- Withdraw consent for specific processing activities.
To exercise any of these rights, please contact our Support Team via email.
International Data Transfers
As we operate globally, your data may be stored or processed in jurisdictions outside the European Economic Area (EEA). We implement strict security measures to ensure your information remains protected.
For details on international transfers, reach out to our Support Team.
Data Retention Policy
We retain your personal data as long as your account is active. Additionally, we may store information for:
- Regulatory compliance
- Fraud prevention
- Responsible gaming monitoring
Retention periods are determined based on legal, contractual, and operational requirements.
Privacy Policy Updates
We reserve the right to update this Privacy Policy as required by business needs or legal changes. Any modifications will be published on this page, and we encourage users to review it periodically.
Contact Us
For any privacy-related inquiries, please contact our Support Team via email.