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Responsible Gaming

Responsible Gambling Policy – Pin-Stars-Casino.ca

Our Commitment to Safe & Responsible Gaming

At Pin-Stars-Casino.ca, we are dedicated to promoting responsible gambling and maintaining a safe, fair, and enjoyable gaming environment. While gambling is a form of entertainment, we recognize that it can sometimes lead to financial and emotional challenges for certain individuals. That’s why we provide support tools, resources, and strict policies to help you stay in control of your gaming habits.

We are licensed and regulated by the Curacao Gaming Control Board (License No. OGL/2024/580/0570) and adhere to industry standards to promote fair play, player protection, and responsible gaming practices.

Principles of Responsible Gambling

To ensure a positive and controlled gaming experience, we encourage you to follow these principles:

  1. Gamble for entertainment purposes, not as a way to make money.
  2. Understand the rules and odds of each game before playing.
  3. Set a budget and never gamble with money you can’t afford to lose.
  4. Avoid chasing losses, as this often leads to larger financial problems.
  5. Take regular breaks and balance gambling with other leisure activities.
  6. Set time limits for gaming sessions to maintain control.
  7. If gambling begins to negatively impact your personal, financial, or social life, seek help.

Recognizing Problem Gambling

You may be developing a gambling problem if you:

  • Spend more time or money gambling than planned.
  • Neglect work, studies, or social responsibilities due to gambling.
  • Feel anxious, guilty, or stressed about your gambling behavior.
  • Hide or lie about your gambling activities from family or friends.
  • Borrow money or accumulate debt to continue gambling. 
  • Believe that a big win will solve financial difficulties.

If you recognize any of these signs in yourself or someone you know, consider using our responsible gaming tools or seeking professional support.

Player Protection Tools

We offer a range of self-management tools to help you maintain control of your gambling behavior. These can be activated via your account settings or by contacting our Support Team.

1. Self-Imposed Limits

You can set personal limits on:

✔ Deposits – Restrict how much you can deposit over a set period.
✔ Losses – Limit the amount you can lose within a given timeframe.
✔ Bets – Control the maximum stake per gaming session.
✔ Session Duration – Set time limits for your gaming activity.

Note: Any request to increase your limits will require a 7-day cooling-off period before changes take effect.

2. Cool-Off Period

If you need a temporary break from gambling, you can activate a cool-off period, which will suspend your account for a selected timeframe. During this period:

  • You will be unable to log in or place bets.
  • Your account balance and wagers will remain intact.
  • Once the cool-off period expires, access will be restored automatically.

3. Account Closure

If you decide to close your account, you can request permanent deactivation at any time. A closed account can be reopened upon request, but if you are at risk of developing a gambling problem, we strongly recommend opting for self-exclusion instead.

4. Self-Exclusion

For players who need a long-term break, we offer self-exclusion options ranging from 6 months to 5 years.

  • Once self-exclusion is activated, you will be unable to access your account for the chosen duration.
  • Creating a new account during this period is strictly prohibited and may lead to a permanent ban.
  • If you request early removal from self-exclusion, your case will be internally reviewed, and if approved, your account will remain locked for at least 24 hours before being reopened.

For assistance with self-exclusion, contact our Support Team.

Preventing Underage Gambling

Gambling is strictly prohibited for individuals under 19 years old on our platform. We implement strict age verification measures to prevent minors from accessing our services. However, parents and guardians also play a key role in preventing underage gambling.

  1. Always log out after playing.
  2. Avoid using auto-fill for login credentials.
  3. Keep your passwords and payment details secure.
  4. Use parental control software, such as:

If you suspect that a minor has accessed our platform, please contact us immediately.

External Support & Resources

If you or someone you know is struggling with gambling, professional organizations offer free and confidential support:

  • Gambling Therapy – Global support services for individuals facing gambling-related issues.
  • Gamblers Anonymous – A peer support network for gambling addiction recovery.
  • GamCare – UK-based helpline offering confidential assistance to gamblers and their families.
  • BetFilter / GamBlock – Software that blocks access to gambling websites.

We strongly encourage players experiencing difficulties to seek professional support and utilize our self-exclusion tools for additional protection.

Need Help? Contact Us

Our Support Team is available 24/7 via email to assist with:

✔ Responsible gaming tools
✔ Account restrictions
✔ Self-exclusion requests

There are no fees for using these services.

At Pin-Stars-Casino.ca, responsible gambling is a shared responsibility. We are committed to providing a safe, transparent, and enjoyable gaming experience. If you need support, reach out today.